Refund & Return Policy
Our services are delivered digitally, so there is nothing to return. This policy explains when you can get your money back and how to ask for it.
On this page
The short version
- Before work starts: full refund.
- After work has started: no refund.
- Duplicate payments or technical errors: refunded when reported within 7 business days.
Cancelling before work starts
If you cancel before we start work on your service, you get a full refund. Work starts once we have confirmed the scope with you and begun the service, and we always let you know when that happens.
Once work has started
Once work on your service has started, our team’s time and expertise are already committed, so payments are not refundable. If you have a concern about a service in progress, please contact us and we will do our best to resolve it.
Duplicate payments and technical errors
If you were charged twice for the same order, or a verifiable technical error occurred during payment, contact us within 7 business days of the transaction and we will refund the extra or incorrect amount.
Government and third-party fees
Government, SECP and other third-party fees paid on your behalf cannot be refunded once they have been paid to the authority or third party.
Returns
All our services are digital, so there are no physical items to return.
How to request a refund
Email admin@digifytive.com with your order number and the reason for your request. We review every request and reply by email. Approved refunds are returned to the original payment method; the time it takes to appear depends on your bank or payment provider.
Contact us
Questions about this policy? Email admin@digifytive.com.