Frequently asked questions
Answers about ordering, payment, delivery, refunds and your account.
Topics
Ordering and payment
How do I order a service?
Open the service you need from our Services page, click Order This Service and complete checkout. If you are not sure which service fits, email us first at admin@digifytive.com.
Do I need an account to order?
Yes. You sign in or create a free account before checkout, so you can track your orders from My Account. We may ask you to verify your email or phone number with a code.
How can I pay?
You pay online at checkout through AssanPay, using a debit card, credit card or wallet. Your card details are handled by the payment provider and are not stored by us.
Are prices one-time or monthly?
Every service is a one-time payment at the price shown. Nothing renews automatically. If you want to continue a plan or repeat a service, simply order it again.
Are government or SECP fees included?
No. For SECP Company Registration and Annual SECP Compliance, government and SECP fees are charged separately at actual cost. This is stated on each of those service pages.
After you order
What happens after I place an order?
Our team contacts you to confirm the scope of the service and tells you exactly what we need from you, such as store access, data exports or documents. Work starts once the scope is confirmed.
How long does a service take?
It depends on the service and on how quickly we receive what we need from you. We agree the timeline with you when we confirm the scope.
How do I share access, data or documents?
We tell you the safest way to share them for your service. Only the access needed for the service is requested, and it is used only for that service.
Where can I see my orders?
Sign in to My Account and open Orders to see every service you have ordered.
Choosing a service
Which fraud protection plan is right for me?
Essentials gets protection running with no code. Advanced adds pre-authorisation payment risk checks, up to 5 integrations and unlimited users with training. Enterprise adds up to 7 integrations, advanced onboarding and a dedicated account manager.
Can I start with something small?
Yes. The Checkout Risk Snapshot is a one-time review of your checkout and payment flow with a checklist of fixes, and the Startup Launchpad Advisory Call is a 45-minute call for founders.
Do you help with company registration and compliance?
Yes. Our corporate consultancy covers SECP company registration, annual compliance and corporate filings, fintech partnerships and digital platform planning.
Refunds and privacy
Can I get a refund?
Yes, a full refund if you cancel before we start work on your service. Once work has started, payments are not refundable. Duplicate payments and verified technical errors are refunded when reported within 7 business days. See our Refund & Return Policy.
How do you protect my information?
We use your information only to provide and support your services, never sell it, and share it only where needed, for example with the payment provider. Read our Privacy Policy for details.
How do I contact you?
Email us at admin@digifytive.com and our team will get back to you.